Q) When I try to apply the patch for my program, I get a message that it can not delete target files.  What can I do about it?

A) This error occurs because the patch program is trying to update files that are in use by the application.  To patch the program:

1. Cancel the patch program.
2. Open the application (WizMag, CertPay, Direct Deposit, etc.)
3. When the Check for Updates window appears, click Cancel.
4. Once in the application click Help, then Check for Updates.
5. Click Next on the Check for Updates window.  It will let you know if there is a newer release on our web site.  If so, click Next to download the patch.
6. Once the patch is downloaded, it will prompt you to close the application before applying the patch.  Close the application and click Retry on the patch window to start the patch installation.

Q) I enter the information in WizMag's configuration window and a message appears saying "Some required information is missing.  Make sure all required fields have been filled out."  What can I do about this?

A) The configuration window in the 1099, W-2 and SUTA programs has multiple pages.  Some of these pages have required fields on them.  Please make sure that you go through all of the pages and fill in any fields that are in bold.

Q) When I retrieve data in WizMag for QuikcBooks, I get the following error message:

"Object Reference not set to an instance of an object."

What is happening and what can I do to correct it?

A) This error occurs when the "Allow access to SSN/other personal Information" is not checked when the QuickBooks Application Certificate is displayed.  When WizMag first accesses the company, QuickBooks will display an application certificate requesting permission for WizMag to access your company data.  An example screenshot of this is shown below.  The items marked in red should be selected.

If the last option listed on the above window (Allow this application to access personal data such as Social Security Numbers and customer credit card information) is not checked, the Object reference not set to an instance of an object error will appear.  To correct this:

• In QuickBooks, open the company and click Edit-Preferences.

• From the Preferences window, click Integrated Applications from the list on the left side, then click on the Company Preferences tab on the top.  It will show a list of applications that have attempted to connect to your company.

• Select WizMag E W-2 2010 from the list of applications and click Properties.  The Properties window for WizMag will appear as shown below:

• The two checkboxes highlighted in red should be checked.  Once they are checked, click OK to save your changes.
• Click OK on the Preferences window to close the window.
• In WizMag, attempt to update data.

The easiest way to do this is to open up Excel and enter the following values in the first row:

• Column A (Tax Period End) - this will be December 31, 2010 entered in the following format: 2010-12-31
• Column B (Software ID) - This is the software product used to make the report file.  Enter 0 if you do not want to specify what made the file "Excel" without quotes.
• Column C (Software Version) - This is the version of the software product used to make the report file.  Enter 0 if you do not want to specify the version or click Help-About in your software and enter the version number from that window.
• Column D (Amended Return Indicator) - Enter 0 if this an amended return or 1 if it is not.  For WizMag enter 0.
• Column E (TIN) - Enter the company's FEIN without dashes.  An example would be if your company FEIN is 11-2211223 then enter 112211223.
• Column F (State EIN) - Enter the company's Withholding ID without dashes.
• Column G (Due Date) - Enter the due date of the W-2 report.  This will be February 28, 2011 and will be entered in the following format: 2011-02-28.
• Column H (Tax Year) - Enter 2010.
• Column I (No GA Tax) - Enter 0 if your company withholds state tax, 1 if you are a domestic employer and do not withhold state taxes.
• Column J (Number of Forms) - Enter the number of W-2 forms being reported.
• Column K (GA Taxable Wages) - Enter the total taxable wages being reported.  Two (2) digits must be shown after the decimal point. Example: 50.7 would not be correct but 50.70 would be correct.
• Column L (GA Tax Withheld) - Enter the total taxes withheld being reported.  Two (2) digits must be shown after the decimal point. Example: 50.7 would not be correct but 50.70 would be correct.

Once the data is entered, click File, then Save As.  Specify the location and the file name and change the type to CSV.  A couple of dialogs will appear telling you that the CSV format can't store all of the features in Excel.  Click OK/Yes to continue.  Please note if you decide to open this file after closing Excel, it will format the dates incorrectly and make some fields too small to display the contents without widening the field.  Until the column is widened, it will show number signs (######).

When uploading the file you will choose G-1003 CSV as the file type, then locate the file made in the steps listed above as the file to upload.

Q) When I run AccuWage against my W-2 report file, it returns a message that "Record 1 must be an RA record".  What is causing this to appear?

A) The file selected for testing is not a valid W-2 report file.  The first two characters in the W-2 report are "RA", which is the record ID of the first record in the file.

Q) When I preview the Totals report in WizMag, the State Total Wages and State Taxes Withheld fields are blacked out.  However they appear on the Employee report.  Why is this happening?

A) The blacking out of state taxes and wages on the Totals report is by desgin.  The layout of the Totals report is designed to match the Employee report's design as possible.  However the totals record in the W-2 file normally contain only federal totals so the state tax and wage fields are blacked out to reflect this information.

The totals listed on the Employee report will be the totals used by your state's Department of Revenue.

Q) I use Peachtree accounting software, and installed WizMag W-2 2009.  When I try to add a company, it wants me to specify a QuickBooks company path.  I'm not running QuickBooks. How do I get WizMag to recognize that I am running Peachtree?

A) When installing WizMag, one of the steps is to specify which accounting package to use: QuickBooks or Peachtree.  QuickBooks is the default choice on this step.

If QuickBooks was specified and you use Peachtree, you will need to close WizMag and open Control Panel in Windows.  From there go to Add/Remove Programs (2000/XP) or Remove a Program (Vista/7) and remove WizMag E W-2 2009.  After the program has been removed, reinstall WizMag W-2, making sure to choose Peachtree.

Before installing SQL Server 2005 Compact Edition on Windows Vista, User Access Control (UAC) must first be disabled.  While the installation will appear to install correctly with UAC enabled, SQL Server 2005 Compact Edition will not actually work.

To disable User Access Control:

Windows Vista:

1. Click Start, then go to Control Panel.
2. Click User Accounts and Family Safety if not using Classic View.
3. Click User Accounts
4. Click Turn User Account Control on or off.
   
5. Uncheck the checkbox to Enable User Access Control and click OK.  You will be prompted to restart your computer

Windows 7:

1. Click Start, then go to Control Panel.
2. Click User Accounts and Family Safety if not using Classic View.
3. Click User Accounts
4. Click Turn User Account Control on or off.
   
5. Change the position of the slider to the bottom (Never Notify).
   
6. Uncheck the checkbox to Enable User Access Control and click OK.  You will be prompted to restart your computer

Once SQL Server 2005 Compact Edition is installed, UAC can be enabled.